Delete Your Account

This page explains how to request deletion of your Tikobaze Organizer account and the personal data associated with it. It applies to the Tikobaze Organizer mobile app and the Tikobaze platform. For full details on how we handle your data, see our Privacy Policy.

How to request deletion

Send an email from the address linked to your account to support@tikobaze.co.ke with the subject "Account deletion request". Include your account email and full name so we can verify ownership.

We verify the request from your account email before deleting any data. We aim to action verified requests within 30 days.

Data that is deleted

When your deletion request is verified and processed, we remove:

• Your account profile (name, email and phone number)
• Your saved payout methods and scanner device registrations
• Login sessions and authentication data

Data that may be retained

Some records are kept after deletion only where the law or legitimate business needs require it, such as:

• Financial and transaction records (including M-Pesa and payout history) needed for accounting, tax and dispute resolution
• Records we are required to keep to comply with legal obligations
• Attendee and ticket records that belong to events you ran, where needed to support buyers and other organizers

Retained records are kept only for as long as required and are then deleted or anonymized.

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